Shannon Kish's Resume http://shannonkish.emurse.com/ Shannon Kish's Resume en-us Emurse.com Shannon Kish's Current Resume as of Saturday, September 26th 2009 http://shannonkish.emurse.com/ View Shannon Kish's Complete Resume at Emurse.com

SHANNON M. KISH

Huntsville, AL - USA

SUMMARY 
Skilled leader with excellent customer service skills and an ability to organize, handle multiple projects, train, supervise, and support staff, customers, and other key individuals.

EDUCATION 

Union University, Jackson, TN, Aug 2002 - May 2005

Bachelor's of Science in Psychology

 

WORK EXPERIENCE 

Comcast Cable, Huntsville, AL

February 2009 - Present
Customer Account Executive
  • Provideed inbound telephone support to customers experiencing technical difficulties and equipment problems in order to reduce service calls and improve customer satisfaction.
  • Initiated upgrade of current service and sold products and services.
  • Communicated with customers in order to respond to billing questions; resolves service concerns; provides rate and programming information.
  • Researched status of installation and service calls in order to resolve customer complaints; researches misapplied payments, billing and service adjustments.
  • Explained customer billing in detail to give customers a clear understanding of charges.
  • Accurately executed customer orders, scheduled installs and trouble calls, and documented customer accounts on a daily basis
  • Met minimum requirements in the areas of Sales, Quality and Productivity by efficiently answering and handling calls
  • Exceeded departmental telephone response standards.

COMMUNITY INVOLVEMENT 
  • Youth Council, Member and Organization Representative, 2006-2007
  • Huntsville Young Professionals, Member, 2006-Present
  • Theatre Huntsville, Member and Volunteer, 2006-Present
  • Inter-agency Council, Member, 2006-2007
  • American Association of Marriage and Family Therapists, Student Member, 2006- 2008
  • Kappa Delta Sorority, 1999-2004, Vice President-Standards, Fundraising Chairman, Panhellenic Representative, Set Leader, and Chaplain.



View Shannon Kish's Complete Resume at Emurse.com
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